Our Commitment to Data Privacy Protection

Arrow International Packers & Movers (hereinafter referred to as “Arrow” or “The Company”) respects the privacy of its customers and website visitors. We are committed to conducting our business in compliance with all applicable laws, including the General Data Protection Regulation (GDPR) for data privacy and security.

This policy explains how we collect, use, and disclose personal information. By using our website, submitting a pre-move form, raising an enquiry via email or website, or availing of our services, you agree to the privacy practices described in this statement.

This notice aims to help you understand what data Arrow may collect, how it uses and safeguards that data, and with whom the data may be shared.

What is GDPR?

The General Data Protection Regulation (GDPR) is an EU regulation that replaces the Data Protection Directive 95/46/EC. It aims to harmonize data privacy laws across Europe, protect EU citizens’ personal data, and reshape how organizations approach data privacy.

Personal Data Information & Intended Purpose

We may collect the following customer data as necessary to perform our services:

• Full name

• Origin and destination addresses

• Email address and phone number

• Passport details and work permits

• Nature, type, and inventory of household goods

• Financial details (credit card, bank account numbers)

• Any other personal data required to perform relocation or associated services per applicable laws

Non-Personal Data Using Cookies

Our website automatically collects non-personal data (e.g., browser type, operating system, geolocation, referring domains, time spent, and pages visited). This data helps us analyze traffic and improve website performance and user experience.

Policy on Personal Data Collection

Arrow does not collect personal information unless the customer or visitor voluntarily provides it. We collect personal data only when a customer requests services and shares data via forms, emails, or other communication methods. We limit our collection strictly to what is necessary to fulfill the intended business purpose.

Customer’s Choice and Consent

Customers have the right to request information about how their personal data is processed. Customers may:

• Request correction or deletion of their data

• Restrict access or sharing of their data

• Withdraw previously given consent

If a customer withdraws consent, Arrow will stop using and securely delete the personal data unless required to retain it by law. We do not sell or market customer data to third parties.

Use Limitation, Retention, and Disposal

Personal data is used to:

• Respond to customer enquiries

• Understand relocation needs

• Execute and complete the move or relocation process

• Enhance customer service

We retain personal data only for as long as necessary to fulfill its purpose or meet legal/regulatory retention requirements. Upon completion of this period, we securely destroy all personal data records.

Data Access

Access to customer personal data is restricted to trained and authorized Arrow employees and relevant third parties only as necessary.

Disclosure to Third Parties

Arrow does not sell or commercially share personal information. However, we may disclose limited personal data to trusted third parties, such as:

• Governmental authorities

• Customs brokers

• Local or international partners required to fulfill services (e.g., for customs clearance)

Any such disclosure is made under a duty of confidentiality.

Data Security

We take the security and confidentiality of your data seriously. Arrow implements physical, electronic, and managerial safeguards to prevent unauthorized access, modification, or misuse.

• Only trained employees access personal data

• Data in transit is encrypted

• We routinely evaluate and enhance our security technologies

Despite our best efforts, no security system is completely infallible. We cannot guarantee absolute protection, but we strive to meet the highest standards of data security.

Data Accuracy

We aim to maintain accurate, complete, and up-to-date personal data. Customers can request corrections, deletions, or amendments if inaccuracies are identified.

Monitoring and Enforcement

Arrow regularly monitors and audits the handling of personal data. We do not use customer data for direct marketing unless prior consent is given. Customers may unsubscribe from marketing communication or request data removal by writing to us.

Complaints

If you believe your data is being misused or mishandled under GDPR or other laws, you may raise a complaint with the Managing Director or CEO of Arrow. All complaints will be investigated promptly and in accordance with regulatory timelines.

How to Contact Us

If you have any questions or concerns about this Data Privacy Protection Policy, please contact us:

📧 Email: info@arrowpackers.com

This Data Protection Policy will be reviewed regularly in light of legislative or operational changes and may be updated without prior notice. Please check this page periodically for updates.

Updated: 01 June 2025
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